Shipping policy

Shipping Policy

At Tiny Gem Supply, all orders are carefully packed and shipped with attention to detail.

Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays.

During product launches or high-volume periods, processing times may be slightly extended.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping rates and delivery estimates are calculated at checkout based on your location and selected carrier.

Delivery times are estimates provided by the carrier and are not guaranteed.

Customers are responsible for providing an accurate and complete shipping address at checkout.

Tiny Gem Supply is not responsible for delays or delivery issues resulting from incorrect or incomplete address information.

Once a package is marked as delivered by the carrier, Tiny Gem Supply is not responsible for lost, stolen, or misdelivered packages.

If you believe your package was delivered incorrectly, please contact the carrier directly.

If your shipment is significantly delayed in transit, please contact us so we can assist in filing a carrier inquiry.

While we will do our best to help resolve delivery issues, we are not responsible for carrier delays once an order has been shipped.

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be changed or canceled.

We appreciate your trust in Tiny Gem Supply and are committed to ensuring your materials arrive safely and securely.

— Allie
Tiny Gem Supply